Value remains the most important factor for retail customers this year as IKEA is named the UK's favourite retailer in the Verdict Research Consumer Satisfaction Index 2012. With Bonmarché coming in second and last year’s winner John Lewis dropping to third place.
At HiperCom we know retail like the back of our hands and we know that right now big retailers are relying more than ever on fresh food.
The second Internet Retailing Expo event took place last week in Birmingham, UK and although we couldn't make it, can see from coverage on Twitter it was a great success.
This week we're reading at concise article from Retail Customer Experience on how data resources available to a business continue to evolve, while the approach to customer loyalty has not.
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